Frequently Asked Questions
MAGNETIC ITEMS
What is Magnetic therapy?
Whats is Gauss?
Just like cm, mL, and degrees, Gauss is a unit of measurement used to measure the strength of magnets. You can learn more about Guass here
How long will my Willis Judd magnet products last?
Willis Judd make all their magnetic products using the strongest magnets available. The strength of magnetic will never fade, so as long as the products are well cared for, they will last you a lifetime.
Which wrist should I wear my Willis Judd magnetic bracelet on?
Comfort is key, so you should wear your Willis Judd magnetic bracelets on which ever wrist is the most comfortable. If using your magnetic bracelet for natural relief, we recommend that you wear it on whichever wrist has pain so the magnets can closely target that area.
Can everyone wear magnetic products?
Willis Judd magnetic therapy products are completely safe for everyone to wear. However you should avoid wearing magnets if
- You have a pacemaker
- You are pregnant
- You are fitted with a insulan pump
SIZING
How do i resize my Willis Judd magnetic bracelet?
Resizing your Willis Judd magnetic bracelet is a quick and simple process. Simply follow the steps of this Willis Judd bracelet resizing tutorial for the perfect sized bracelet.
How do i find my ring size?
The perfect sized ring is really important for comfort. Follow these simple steps on the Willis Judd Ring Size Guide to find the perfect fit for you.
How do I get extra links for my Willis Judd Bracelet?
Should you need an extra link to make your Willis Judd Bracelet larger you can easily make a note on your order or you can contact us through our contact page! We will be happy to assist you.
How do I open the clasp on my Willis Judd Bracelet?
We make all Willis Judd magnetic bracelets using a simple flip clasp design. Simply use your finger tip to flip open the edge of the clasp and you can then unclip. Be sure you clip the clasp closed so its stays tightly shut.
SHIPPING, RETURNS & WARRANTY
Shipping
We offer fast free shipping within the UK. You can learn more about our shipping policy here
Do you ship overseas?
Currently Willis Judd does not offer overseas shipping. however please register your interest for updates on our shipping destinations here
How long will it take me to get my Willis Judd product?
We strive to deliver your order as quickly as possible. Our standard shipping times can vary between 2 and 3 business days. Please note that delivery times may be longer during peak seasons or holidays.
Returns
Learn all about our hassle free returns policy here
Warranty
Willis Judd Warranty Coverage: Your Assurance of Quality
At Willis Judd, we stand by the quality and durability of our products. That's why all Willis Judd products are covered under warranty to provide you with peace of mind and confidence in your purchase.
Comprehensive Warranty Coverage
Our limited warranty extends to cover manufacturer's defects for a period of one year from the original purchase date, whether you buy directly from our website or from an authorized dealer. If any parts or mechanics fail to function properly due to our fault, we will repair or replace your product free of charge.
Exclusions and Limitations
It's important to note that our warranty does not cover damages resulting from abuse, water exposure, everyday wear and tear, accidental damage, scratches, loss, or theft. We're committed to addressing issues related to our craftsmanship, but we cannot be held responsible for damages caused by misuse or external factors beyond our control.
How to Make a Warranty Claim
Should you encounter any faults or issues with your Willis Judd product within the first year of ownership, simply reach out to us here. Please provide proof of purchase (such as an invoice or receipt) along with a clear explanation of the problem. If you purchased directly from our website or Amazon, your order number will suffice as proof of purchase.
Your Satisfaction Guaranteed
Your satisfaction is our priority, and we're dedicated to ensuring that you're delighted with your Willis Judd experience. With our warranty coverage, you can shop confidently, knowing that we're here to support you every step of the way.
Thank you for choosing Willis Judd. We're honored to be a part of your wellness journey, and we're committed to delivering excellence in every aspect of our products and service.